Terms & Conditions of Entry

It is a condition of entry that the SeaQuarium Terms and Conditions of Entry have been understood, accepted and are adhered to - failure to do so may result in non-admission or ejection from SeaQuarium.

Entry prices are in accordance with those displayed at the point of entry and will be charged per person.

At all times please ensure that you obey the safety regulations and signage displayed throughout the SeaQuarium.

SeaQuarium excludes to the maximum permitted by law any liability for loss, injury or damage to person/property in or around the SeaQuarium.

Once you have paid to enter SeaQuarium, refunds will not be considered.
SeaQuarium reserves the right to amend and/or alter the conditions of issue associated with entrance to the SeaQuarium without any prior notification.

It must be understood that for operational, technical, weather related or other reasons beyond our control, any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time, without prior notice.

If at any time a guests standard of behaviour falls below that expected by the SeaQuarium, the individual may be asked to leave the SeaQuarium and no refunds will be considered concerning any purchase that may have been made. SeaQuarium will not under any circumstances tolerate threatening or abusive behaviour towards any member of staff or fellow guests.

Please note that all of the areas within the SeaQuarium are designated as non-smoking; this is for the comfort and safety of all our guests. Please ensure compliance at all times.

On certain days the SeaQuarium may need to close early for an evening event. Information to this effect will be displayed at the entrance. Once you have paid to enter the SeaQuarium on any such day, no refund will be considered.

No dogs are allowed within the site (except guide dogs).

SeaQuariums decision on all matters relating to admission to the SeaQuarium and/or to these conditions shall be final and no further correspondence will be entered in to.

A further copy of the Terms and Conditions of Entry is available to read at the Main Reception.

Terms & Conditions of Website

The information contained in this website has been created solely for the purpose of providing information about SeaQuarium and the services it offers. SeaQuarium reserves the right to make alterations and corrections to the information contained in this website at any time without notice.

All standard SeaQuarium terms and conditions apply to this website and all other official SeaQuarium web pages and social media sites.

The copyright in the material contained in this website and any SeaQuarium trademarks and brands belongs to SeaQuarium of Rhyl Ltd. Materials may be copied from this website subject to:

Only being used for that persons' own personal use for non-commerical purposes.
Copies must retain any copyright or other intellectual propoerty notices contained in the original material.
Images, trade marks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owner/s.

The photographs reproduced on the website are intended to give a general impression of what you may expect from your visit. We will attempt to ensure that as many areas or attractions as possible are open for use by you during your visit. However, for operational, technical or other reasons any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time.

Privacy Policy

SeaQuarium is committed to protecting your privacy and security.

We do not use cookies specifically to gather and use personal information from our guests. The cookies we use are necessary for the functionality of our website, some of which are used for tracking how many times our web pages are visited or to assist with interactivity on our site. For a full list of cookies used on our website at www.seaquarium.co.uk please see our Cookie Policy.

It is possible for you to stop or restrict the cookies used by our website by changing your browser settings, however please note this may affect the functionality of the site, and will disable your ability to buy tickets or products through our website.

You are in control of what information we collect about you. We may ask for information about yourself when purchasing tickets or products through the website, or when registering for promotions, entering competitions, asking for callbacks or completing surveys or feedback. By submitting information you consent to the use of the information as set out in this policy.

If you have submitted your data you may from time to time receive marketing emails, texts or direct mail enabling you to keep up to date with offers and events run by SeaQuarium and its associated companies. If at any time you wish to be removed from a database please contact privacy@seaquarium.co.uk . As soon after this as is reasonably practicable, we will remove your name from the relevant database.

Booking Tickets Online

Every effort is made to maintain your confidentiality when securing an online payment. This includes the confidentiality of your card details and other personal information.

The information contained our website and booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought necessary. In particular, we reserve the right to change our prices without prior notice provided that such changes are notified to you before you book your visit.

Booking tickets online is an ideal way to save money on admission or special events. Please note the following constraints for the purchase of online tickets. By purchasing online tickets you will be required to understand and agree to these terms and conditions.

A short time after your order has been processed, you will receive a link via email allowing you to download your ticket. This ticket must be printed and brought with you on the day of your visit. Tickets shown on mobiles and other portable devices will be accepted. To ensure you receive your downloadable ticket in time, we strongly recommend ordering your tickets at least 24 hours before you plan to visit. We will not be responsible for tickets not arriving on time if they are ordered less than 24 hours in advance.

All tickets purchased online are valid for one occasion, are non-refundable and can not be used in conjunction with any other offer.

Tickets are only valid for the date shown. Full details of validity will be shown on the ticket. If you do not use your ticket within the valid period, we are unable to offer any refund or compensation.

Concession tickets must show valid ID on the day of the visit. Disabled tickets must show a Blue Badge on the day of visit, this will permit the use of the Concession disabled ticket, and allow a Discounted ticket for one Accompanying Carer (id/proof required) to accompany the person on the day. Student tickets must have a valid Student ID on arrival.

Any comments or queries in relation to the use of your data are welcomed and should be emailed to privacy@seaquarium.co.uk


SeaQuarium Rhyl is now

Please read this news article for further details.

FREE Activity Booklet!

During your visit to the SeaQuarium, don’t forget to take part in our free children’s activity booklet.
Pick up a booklet, find the answers to the questions around SeaQuarium and play some fun games along the way! Children will even receive a sticker at the end of their visit when shown to a member of staff!


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